Legal

Last Updated: [Date]

At STEL Retail LTD, we aim to ensure that you are completely satisfied with your purchase of mobile accessories. If for any reason you are not, we offer a convenient return policy.

1. Eligibility for Returns

• Items must be returned within 6 days of purchase.
• Products must be unused, in their original packaging, and in resalable condition.
• Proof of purchase (such as a receipt or order confirmation) is required for all returns.
• Certain items, including clearance products, personalized items, and items marked as “final sale,” are not eligible for returns.

2. How to Initiate a Return

• Contact our customer support team via contact@stel.ng or 02013309248 to initiate a return. Our team will provide you with a return authorization and instructions on how to send back the item.
• Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part.

3. Condition of Returned Items

• All returned items must be in their original condition, including all packaging materials, accessories, and documentation.
• Products that are damaged, used, or missing parts may not be accepted for return.

4. Refund Process

• Wallet Credit: Instead of a cash refund, STEL Retail LTD offers store credit for returned items. Once your return is received and inspected, we will credit the purchase amount (minus any shipping fees) to your STEL account wallet. This credit can be used for future purchases on our website or in-store.
• Processing Time: Wallet credits are typically processed within 3 business days of receiving the returned item.

5. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable software products
• Personal care items (e.g., Tooth Brush that have been used)
• Customized or personalized accessories

6. Exchanges

• If you wish to exchange an item for a different size, color, or product, please return the original item according to our return policy and place a new order for the replacement item.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email] or [phone number]. We will arrange for a replacement or issue a wallet credit, including covering any return shipping costs.

8. Changes to This Return Policy

We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date at the top of this policy.

9. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us.