Legal

At STEL Retail LTD, we are committed to ensuring our customers are satisfied with their purchases of mobile accessories. However, if you are not completely satisfied with your purchase, we offer a customer-friendly money-back policy that credits the equivalent amount to your STEL account wallet instead of issuing a refund. This credit can be used for future purchases from our extensive range of mobile accessories.

1. Eligibility for Credit

• Products must be returned in their original condition, unused, and in the original packaging within [number] days of purchase.
• A valid proof of purchase (such as a receipt or order confirmation) is required for all returns.
• Certain items, such as clearance products, personalized items, or items marked as “final sale,” may not be eligible for returns or wallet credits.

2. How It Works

• Return Process: If you wish to return a product, please contact our customer support team within the specified return window. Our team will guide you through the return process and provide any necessary instructions.

• Condition of Returned Items: All returned items must be in their original condition, including all packaging materials, accessories, and documentation. Products that are damaged, used, or missing parts may not be eligible for wallet credit.

• Wallet Credit: Once your return is received and inspected, we will issue a credit to your STEL account wallet for the purchase amount (minus any applicable shipping fees or discounts). This credit can be used for future purchases on our website or at our physical stores.

3. Using Wallet Credit

• Wallet credits do not expire and can be used at any time for purchases of mobile accessories on our Services.
• You can view your wallet balance by logging into your STEL account.
• Wallet credits cannot be transferred to another account or redeemed for cash.

4. Non-Refundable Items

Certain items may not be eligible for wallet credits, including but not limited to:

• Gift cards
• Downloadable software products
• Personal care items (e.g., Bluetooth headsets that have been used)
• Customized or personalized accessories

Please review the product details or contact our customer service team for more information on non-refundable items.

5. Shipping Costs

• Original shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your wallet credit.
• You are responsible for paying the shipping costs for returning your item unless the return is due to a defect or error on our part.

6. Exceptions

• If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue, which may include offering a replacement or issuing a wallet credit.

7. Changes to This Policy

We may update this Money Back Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website and updating the “Last Updated” date at the top of this policy.

8. Contact Us

If you have any questions about this Money Back Policy or need assistance with a return, please contact us at:

STEL Retail LTD
Km 33 lekki Epe Expressway, Eputu Lagos
Email: contact@stel.ng
Phone: 02013309248

By making a purchase with us, you agree to the terms of this Money Back Policy.