Legal

STEL Retail LTD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our online services (collectively, the “Services”). By using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services, including:

• Personal Information: Information that can be used to identify you as an individual, such as your name, email address, phone number, shipping address, billing information, and any other information you voluntarily provide to us when you create an account, place an order, or contact us.

• Non-Personal Information: Information that does not identify you individually, such as your IP address, browser type, device information, and usage data. This information is collected automatically when you use the Services.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Services.
• To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
• To manage your account and provide customer support.
• To send you promotional communications, newsletters, and special offers, unless you have opted out of receiving such information.
• To analyze usage patterns and improve the quality of our Services.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our terms, conditions, and policies.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Protection of Rights: We may disclose your information to protect the rights, property, or safety of STEL Retail LTD, our customers, or others.

4. Data Security

We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect it. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information through your account settings or by contacting us directly.

• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.

• Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may be required to retain certain information for legal purposes or to complete transactions you have initiated.

6. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

STEL Retail LTD
Km 33 lekki Epe Expressway, Eputu Lagos
Email: contact@stel.ng
Phone: 02013309248

By using our Services, you agree to the terms of this Privacy Policy.