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WARRANTY POLICY
Receipt Requirement Original purchase receipt must be presented for all warranty claims.
Physical Condition Requirements
- Mobile phones, laptops, and electronics with scratches, liquid damage, or physical damage are not eligible for warranty coverage
- Original product packaging with liquid damage or tears will not be accepted for device exchanges
Coverage Limitations
- Warranty coverage does not extend to accessories
- Accessory-related issues are excluded from all warranty services
Device Exchange Policy
- Complete device exchanges are permitted within 7 days of purchase for units found to be defective
- Device exchanges are exclusively available for items demonstrating manufacturer defects or software-related issues within the initial 7-day period
Post-7-Day Warranty Service
- After the 7-day exchange window, complete device swaps are not available
- Warranty service is limited to the replacement of individual faulty components only
- Component replacement services remain available throughout the standard warranty period
Eligibility Criteria Device replacements are restricted to products exhibiting verified manufacturer defects or documented software malfunctions identified within the first 7 days following purchase completion.